volgend jaar. De kosten waren te hoog omdat ik in totaal bijna 1300 euro kwijt zou zijn. Ik gaf aan dat ik zou kijken of een andere garage het voor mij kan oplossen en dat ik het daar zou laten keuren. Dat was goed. Even later heb ik gebeld dat ik toch wilde dat zij alleen de handremkabels gingen vervangen zodat ik in ieder geval veilig te weg op kon. Opeens hoefde ik voor de APK niet meer mijn remschijven en blokken te vervangen, want metaal lag niet op metaal. Dus als zij horen dat ik bij een ander de keuring zal doen is het opeens geen probleem meer voor de keuring. Laat ze je niet voorliegen, want mijn vertrouwen is geschaad. Verder heb ik mijn auto zonder (ruit)schade ingeleverd en krijg ik het terug met diepe en ondiepe krassen op alle ruiten. Leidinggevende zei dat het niet in wasstraat is gebeurd en hij daarom niets zal vergoeden. Wij weten 100% zeker dat de krassen er niet in zaten. MAAK FOTO'S hoe je de auto inlevert, want de fout ligt toch niet bij hun naar hun zeggen.

(Translated by Google)
Forewarned is forearmed.
I took my car in for an MOT and a major service. Then they called to say they couldn't inspect it for me because my front brake discs and pads needed replacing, as well as both handbrake cables. The rear wheels needed replacing too, but that could wait until next year. The costs were too high, costing me almost €1300 in total. I told them I'd see if another garage could fix it for me and that I'd have it inspected there. That was fine. A little later, I called to say I only wanted them to replace the handbrake cables so I could at least drive safely. Suddenly, I didn't need to replace my brake discs and pads for the MOT anymore, because metal wasn't touching metal. So, if they heard I'd have the inspection done by someone else, it suddenly wasn't a problem anymore. Don't let them lie to you, because my trust has been betrayed. Furthermore, I returned my car without any damage (windshield damage), and it came back with deep and shallow scratches on all the windows. My manager said it wasn't done at the car wash and therefore he wouldn't reimburse me. We're 100% sure the scratches weren't there. TAKE PHOTOS of how you return the car, because they claim it's not their fault.

PM, the car was ready, didn't hear anything for a week, and then suddenly they wanted the loaner car back. I had decided to buy a new car there, but that didn't happen. Fortunately, there are several dealerships that do offer good service.

gewobbel geluid, ik dacht, kan de lager zijn.
Toch maar even bij een kameraad langs, die ook een autobedrijf heeft, want ook dat ik binnenkort op vakantie ga, en ik de auto goed wil hebben dan.
Hij kijken, en blijkt dus, dat ze de voorste banden hebben vervangen en niet achter.
Hij vertelde mij, dat kan je ook zien aan dat 4 cijferige nummer op de band. Eerste 2 cijfers weeknummer en laatste 2 cijfers het jaar nummer.
Op de achterbanden stond op 0620 en andere band achter 0820.
Ik volgende dag bellen naar ADG Groep in Groningen en zeggen ze, dat ze de voorste banden (van 2023) naar achteren hebben verplaatst en voor nieuwe banden er op hebben gezet.
Maar ik kon wel even naar ADG Groep in Veendam gaan aangezien ik ook in Veendam woon.
Ik daar heen, en die kerel achter de bali was al op de hoogte van ADG in Groningen (natuurlijk).
Maar dat nummer op die band 0620 was niet de datum, maar het DOT Nummer namelijk 023. Dus lagers kapot zei hij, en moest ik maar een nieuwe afspraak maken hiervoor bij ADG Groep in Groningen.
Ik vertrouwde het niet en heb bij die andere garage er 2 nieuwe er op laten zetten.
En je raadt het natuurlijk al, geen wobbel geluid meer.
ADG groep in Groniningen en uit Veendam willen gewoon geen schuld erkennen, en alleen maar meer geld uit je trekken, want maar goed dat ik hem niet weer heen bracht naar Groningen, anders had ik ook nog een lager moet betalen, en dan was het nog niet goed geweest, want het zat dus echt in de band, en dan hadden ze vast gezegd, dat het de as was. Zo voorspelbaar allemaal als je al weet dat ze je belazeren.
Ze zijn nu wel een klant kwijt waar ik hem elk jaar heen breng voor de beurten, apk en onderhoud en vanaf nu dus niet meer.
Gewoon oplichters.
De foto is 1 van de oude banden achter met nr 0820.
Tot nooit weer ziens,
P. Huizinga uit Veendam

(Translated by Google)
In 2023, I had new tires installed because they were worn out.
In 2024, I had a major service and rear brakes replaced.
One of the rear tires was making a wobbly sound (no longer perfectly round), but the rear tires weren't worn out yet, so I figured I'd do it in 2025.
Now, I made an appointment for 2025 for a minor service, MOT, and rear tires replaced.
I picked up the car the next day, and the wobbly sound still persisted. I thought it might be the bearing.
So I went to a friend who also owns a garage, because I'm going on vacation soon, and I wanted the car in good condition.
He checked, and it turns out they'd replaced the front tires, not the rear.
He told me you can tell by the 4-digit number on the tire. The first two digits are the week number, and the last two digits are the year number. The rear tires had a date of 0620 and the other rear tire had a date of 0820.
The next day, I called ADG Groep in Groningen, and they told me they'd moved the front tires (from 2023) to the rear and put new ones on.
But I could just go to ADG Groep in Veendam, since I live in Veendam too.
I went there, and the guy behind the counter was already aware of ADG in Groningen (naturally).
But the number on the tire, 0620, wasn't the date, but the DOT number, namely 023. So, he said the bearings were broken, and I should make a new appointment with ADG Groep in Groningen.
I wasn't sure, so I had two new ones put on at the other garage.
And you guessed it, no more wobbling. The ADG group in Groningen and Veendam simply refuses to acknowledge any guilt and just wants to extract more money from you. It's a good thing I didn't take it back to Groningen, otherwise I would have had to pay for a bearing, and even then it wouldn't have been right. It was definitely in the tire, and they would have probably said it was the axle. So predictable, when you already know they're ripping you off.
They've lost a customer who I take it to every year for service, MOT, and maintenance, and from now on, they won't.
They're just scammers.
The photo is one of the old rear tires with number 0820.
See you never again,
P. Huizinga from Veendam

communicatie stoornis had men tóch (tegen berekening) het systeem ge-update. Toen wij dat op de rekening zagen en aan hun vertelden dat dit niet de bedoeling was geweest, heeft men het bedrag onmiddellijk weer helemaal gecrediteerd. Geen discussie, gewoon correct afgewerkt. Chapeau, wij blijven komen!

(Translated by Google)
We've been customers at the Lexus dealership for decades, where we've always received excellent service. This time, I had a real reason to write a very positive review. Our car is now five years old, and we didn't think it was necessary to update the GPS system, as almost everyone has a smartphone to navigate. Due to a communication issue, they had updated the system anyway (for a fee). When we saw the error on the invoice and told them it hadn't been their intention, they immediately credited the full amount. No discussion, just a proper process. Hats off, we'll keep coming back!

by right away and it was fixed immediately. I was able to work in peace with a nice cup of coffee! The staff were also friendly and helpful, and they were always willing to help!

been perfect and this one has been horrible.

direct heel hartelijk en uitgebreid geholpen. Na een harde reset van iets electronisch, konden we zonder alarm onze reis/vakantie met een gerust hart voortzetten. Wat een service👌
De storing is trouwens niet meer teruggekomen.
Nogmaals bedankt, Top!

(Translated by Google)
While on holiday from Amstelveen to the Lauwersmeer, an alarm suddenly appeared on the screen of our beautiful (new) red Yaris🫣
Toyota emergency service indicated that it could do no harm and that we could continue driving. Because we didn't really feel comfortable with this, we asked ADG for additional advice. We were immediately helped very cordially and extensively. After a hard reset of something electronic, we could continue our trip/holiday with peace of mind without an alarm. What a service👌
The fault has not returned by the way.
Thanks again, Top!

garage, now the downside. Called about replacing spark plugs. Received a price, price was fulfilled. We borrowed a bicycle and the car was ready a day later as agreed. Thank you! Experience was great.

service employee

advies van Janscho van Abel
Echt werkelijk 100%
Ook het gehele aflever proces rustig de tijd voor ons genomen
Klassiek voorbeeld van hoe het moet gaan!!!
Nogmaals bedankt

(Translated by Google)
Just picked up our new car from Toyota Corolla Cross ADG in Groningen.
There was an issue, but at that point, you really get the hang of it. So, full praise for how Janscho resolved it!
Really great service and especially top-notch advice from Janscho van Abel.
Truly 100%.
They also took their time with us throughout the entire delivery process.
A classic example of how it should be done!
Thanks again!

drive was also no problem when we were unsure, allowing us to make our own decision.

Google)
During the Easter weekend I had problems twice with the 12 volt battery in my Corolla Cross. Helped on the way by roadside assistance and the day after Easter we drove without an appointment to ADG Groningen where they took immediate action. Battery tested and replaced with a new, improved one. Super good service and very friendly staff. Absolutely great!

ervaringen. Master service, tof en kundig personeel. Geen gladde verkoop maar gewoon passend met je wensen.
Eerlijk en vriendelijk.
Krijg je geen spijt van als je hier zaken doet.

atmosphere is noticeable and the coffee tastes good 😊

vermeld, klasse.
De auto keurig schoongemaakt, dan voel je als klant de koning.

(Translated by Google)
We have now had the umpteenth maintenance service for our 12 year old Lexus and can only say it is top notch.
Invoice in accordance with the price list, without any additional costs that may of course occur.
With the new maintenance specification that was added during a major service, everything is clearly stated, class.
The car is neatly cleaned and as a customer you feel like a king.

of the Lexus dealer in Rotterdam for a long time, but after the umpteenth change of staff I didn't feel like traveling that far while they were still unfamiliar faces.

After a somewhat difficult start, now a satisfied customer at Lexus ADG Groningen!

in with a warranty question, or at least you'd think it was covered, only to be met with the response: "But you drive a different Lexus every two years, so why bother?"
What a strange way to address a customer.

looking to buy a Toyota, you're better off going to another dealership if you don't want to overpay. Good coffee, though.

krijgen mits de ruitenwissers en remkabels vervangen werden.

Na dat de reparaties waren voldaan, is gebleken dat ze krassen hebben gemaakt op elke raam van de auto. Na de auto terug te hebben gebracht weigeren ze de krassen te repareren.

(Translated by Google)
I recently took a Yaris in for a major service. Later that day, I received a call saying the car wouldn't pass its MOT, and that the total cost to resolve this would be over €1200. After indicating that some of the repairs would be done elsewhere, it was possible to pass the MOT provided the windshield wipers and brake cables were replaced.

After the repairs were completed, it turned out they had scratched every window. After returning the car, they refused to repair the scratches.

service rondom de 165.000 km beurt van mijn auto!

De hoogte van het bedrag op de factuur was zeer bevredigend en het feit dat mijn auto door een hele vriendelijke jongeman (Wesley) werd opgehaald en schoon gewassen weer werd teruggebracht (waarbij ik ook nog van een mooie andere Lexus gebruik mocht maken) gaf mij het echte "red carpet treatment" gevoel!!
Mission accomplished.

Natuurlijk heb ik als Nederlandse toch ook nog 2 hele kleine "verbeter"-puntjes te melden.
Ik was met de leenauto even boodschappen doen en ik miste de parkeerkaart! Die heb ik even snel gescoord (45 eurocent bij Action). Ik heb hem in de leenauto laten liggen in de hoop dat hij daarin blijft voor de volgende gebruikers.

Dan is de factuur geprint op een voorgedrukte pagina waarop helaas het banknummer niet te lezen is. Ik ga dat wel vinden in mijn aankoop papieren maar handig is anders😊!

Al met al een hele fijne ervaring met Lexus rijker.

Groetjes,
Monique Hendriksen

(Translated by Google)
Good afternoon!

I would like to thank you for the great service around the 165,000 km service of my car!

The amount on the invoice was very satisfactory and the fact that my car was picked up by a very friendly young man (Wesley) and returned clean and washed (where I was also allowed to use another beautiful Lexus) gave me the real "red carpet treatment" feeling!!
Mission accomplished.

Of course, as a Dutch person, I still have 2 very small "improvement" points to report.
I was doing some shopping with the rental car and I missed the parking card! I quickly scored it (45 euro cents at Action). I left it in the rental car in the hope that it would remain there for the next users.

Then the invoice is printed on a pre-printed page on which unfortunately the bank account number cannot be read. I will find that in my purchase papers, but it is not very convenient😊!

All in all, a very nice experience with Lexus richer.

Greetings,
Monique Hendriksen

call later, you don't have to come; we're selling it right now. But we have plenty of other cars. It's very nice, but he went for this one.

2, 2025, there was a problem with the left rear bearing. Replaced both the left and right rears under warranty. The bill was €0. A 100% guarantee, and not even a receipt for the rental/loan car. See, that's how it should be. I give them a 10 out of 10!

wel!

(Translated by Google)
Yesterday afternoon, I received friendly and very quick service from Bert. He quickly replaced the battery in my key. Very important because my locks keep freezing shut, and this way I can at least get into my car!
Long live Toyota Service Pass.

Thank you!

coffee was good and the costs were negligible!!! A great recommendation that garage LOUMAN.

sales process went well. I was also very pleased with the delivery today. Patrick takes all the time for you and has a good story. The car was neat and had had a delivery service. So far very satisfied!

te rijden. Hierover overleg gehad met Patrick Veenhuizen. Vervolgens heeft hij dit op uitstekende wijze opgelost en kunnen wij nu volledig van deze prettige auto genieten.
Complimenten voor Patrick Veenhuizen en complimenten voor ADG.

Harry Pater

(Translated by Google)
Bought a beautiful Toyota RAV4 from ADG Groningen in March 2024.
Excellent and clear advice from sales advisor Patrick Veenhuizen.
It later turned out that the driver's seat did not provide quite the right support to comfortably drive longer distances. Had discussions about this with Patrick Veenhuizen. He subsequently resolved this in an excellent manner and we can now fully enjoy this pleasant car.
Compliments for Patrick Veenhuizen and compliments for ADG.

Harry Father

versnellingsbak. Er werd ons toen gezegd dat de auto echt niet meer te repareren was, omdat de reparatie te duur zou worden. We mochten er écht niet meer mee rijden, want de kans dat we dan langs de kant van de weg zouden komen te staan, was heel groot. De dealer zou de auto meteen op de trein naar Afrika zetten...

Wat schetst onze verbazing... Laatst zagen we onze oude auto gewoon in Beijum staan. De dealer heeft dus glashard tegen ons gelogen!!!

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Daarnaast hebben we indertijd een andere tweedehandse toyota corolla gekocht. Dit was een grote miskoop. Binnen enkele maanden liet de binnenbekleding los. Waarschijnlijk heeft de dealer met een schoonmaakspray rooklucht verwijderd, maar deze schoonmaakspray heeft de lijmlaag opgelost.

De buitenkant versnellingspook schilfert af. Deze auto is door de vorige eigenaar helemaal afgeragd, net genoeg opgepoetst om er fatsoenlijk uit te zien en toen aan ons verkocht. We voelen ons enorm afgezet en gaan nooit meer naar deze dealer toe.

Wij hebben geen verstand van auto's en willen kunnen vertrouwen op de garage.

(Translated by Google)
Dealer lied flat out!
Five years ago we took our Toyota Corolla to the Toyota dealer because there was something wrong with the gearbox. We were then told that the car was beyond repair, because the repair would be too expensive. We were really not allowed to drive it anymore, because the chance that we would end up on the side of the road was very high. The dealer would immediately put the car on the train to Africa...

What is our surprise... We recently saw our old car parked in Beijum. The dealer completely lied to us!!!

-------------------------------------------------- -----

We also bought another second-hand Toyota Corolla at the time. This was a big bad buy. Within a few months the inner lining came loose. The dealer probably removed smoke odor with a cleaning spray, but this cleaning spray has dissolved the adhesive layer.

The outside gear lever is flaking off. This car was completely beaten up by the previous owner, polished up just enough to look decent and then sold to us. We feel extremely ripped off and will never go to this dealer again.

We know nothing about cars and want to be able to rely on the garage.

kwijtgeraakt. 2 sterren omdat ze wel erg vriendelijk zijn, en ik steeds een leenauto mee mocht.

(Translated by Google)
Brought my Aygo in for repair 3 times (!) and they still couldn't find the problem. The term "ghost car" has been coined because it always did it when I came to pick it up. Ultimately, the ANWB was able to fix this for me within 10 minutes. You expect a bit more from an official Toyota garage. A shame because I lost a lot of money on it. 2 stars because they are very friendly and I was always given a loaner car.